Terms and conditions
COPYRIGHT
The contents published on the pages of the online store poytingshop.si are the property of Masterline d.o.o. and may only be used for non-commercial purposes, where all stated copyright notices must be retained and may therefore not be copied, reproduced or otherwise distributed.
The Poynting logo is the intellectual property of Poynting Antennas and is used in the online store poyntingshop exclusively for product promotion purposes.
Poynting Antennas is not the owner of the online store poyntingshop and is not responsible for the content published on this site.
Masterline d.o.o. also reserves the right to change the content.
GENERAL TERMS AND CONDITIONS OF BUSINESS
The online store poytingshop.si (hereinafter also referred to as the “store”) is operated by the company Masterline d.o.o., Vodovodna cesta 101, 1000 Ljubljana, registration number: 5448263, tax number: SI19804024 (hereinafter also referred to as the “seller“).
The General Terms and Conditions determine the operation of the online store poytingshop.si, the rights and obligations of the user and the store, and regulate the business relationship between the store and the buyer. The General Terms and Conditions also regulate individual purchase rules at the Masterline d.o.o. pick-up point.
The buyer can be a natural or legal person, taking into account the data provided upon registration and placing an order. The general terms and conditions of the poytingshop.si online store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The buyer is bound by the general terms and conditions that are valid at the time of purchase (submission of an online order). When placing an order, the buyer is specifically reminded of the general terms and conditions and confirms his/her familiarity with them by submitting an order.
User
By logging in to the poytingshop.si online store once via email, the visitor becomes a guest of the store, and by confirming registration in the poytingshop.si online store, they become a member. Both the guest and the member of the store (hereinafter referred to as the user) acquire the right to purchase in the poytingshop.si online store.
When registering as a member in the online store, the visitor receives a username, which is the same as their email address, and a password.
Execution or rejection of the order
After final confirmation of the order, the customer is notified via e-mail of receipt of the order. Accepted orders are considered irrevocable. We will begin the activities necessary to execute accepted orders as soon as possible. Masterline d.o.o. may reject an order if it determines that it cannot execute it under the stated conditions. Accepted orders are executed on all working days from 09:00 to 15:30.
Order cancellation process
Orders received through the online store can be canceled by the buyer without additional costs. You can decide within one hour and cancel the order by sending us a message to the email address; info@poytingshop.si. Please provide the following information in the email:
In the message title: Order cancellation.
In the message content:
Buyer’s name and surname
Buyer’s address
Order number
If the order is not cancelled within one hour, the order will be processed further. We will check the order to see if all the required information about the customer and the ordered products is available. If the information is missing, we will contact you by email or by phone, which is listed in the contact information.
Prices
All prices listed in the online store poytingshop.si are expressed in euros and include value added tax. VAT payers must provide an identification number when ordering. Due to the daily updating of prices and stocks on the website, errors may occur, which we cannot influence and are not responsible for.
Purchase notification process
Order
After placing an order, the buyer receives an email notification that the order has been accepted. Registered users can always access comprehensive information on the status and content of the order on the poytingshop.si website. The poytingshop.si website team reviews the order, checks the availability of the ordered items, and confirms or rejects the order with reason. The poytingshop.si website team may call the buyer on their contact phone number to verify the data or to ensure the accuracy of the delivery. When delivering items that poytingshop.si does not have in stock in its own warehouse, poytingshop.si is exclusively bound to the delivery by its supplier and the time in which this supplier can deliver the item. Poytingshop.si regularly informs the buyer of up-to-date information regarding the delivery of items via email. If the delivery time is very long and the buyer does not want to wait, the buyer can report this to the email address: info@poytingshop.si. The item will be removed from the order and the buyer will be refunded any funds already paid, and the remaining items from the order will be either delivered or canceled at the buyer’s choice. If the supplier poytingshop.si does not confirm the availability of the ordered items no later than two weeks from the date of placing the order, poytingshop.si may reject the buyer’s order on the grounds that the item is not available. On the date of rejection, the buyer’s order ceases to be valid. The online store poytingshop.si does not assume any liability for damage that would arise due to longer delivery times or due to non-delivery of items that poytingshop.si does not have in stock in its own warehouse, unless the company poytingshop.si or a person for whom the company is responsible caused it intentionally or through negligence.
The order has been shipped or is ready for pickup.
The online store poytingshop.si prepares and ships the item within the agreed deadline and notifies the buyer by email.
Sold out products
In some cases, we may not be able to deliver a specific product to you because it is out of stock. We ask for your understanding. We are confident that you will find a replacement product in our wide range of products.
Protection of personal data
Your personal data will be carefully protected in accordance with applicable regulations. The data obtained when ordering goods will be used to send informational materials, offers, invoices and other necessary communications between you and poytingshop.si.
poytingshop.si stores the following member data indefinitely: name and surname, email address, contact phone number, primary and delivery addresses, country of residence, time and date of registration, and archive of communication with poytingshop.si.
The personal data provided is used exclusively for the purpose of fulfilling the order (sending information materials, offers, invoices) and other necessary communication with the customer.
Under no circumstances will the user’s data be disclosed to unauthorized persons.
For guests, poytingshop.si stores personal data only for the period until the order is fulfilled: name and surname, e-mail address, contact phone number, primary and delivery addresses, country of residence, time and date of registration and archive of communication with poytingshop.si. After the order is fulfilled, only data related to the individual order is stored, which can only be accessed by knowing the account number and order number.
The user is also responsible for protecting personal data, namely by ensuring the security of their e-mail address, username and password, and appropriate software (antivirus) protection for their computer.
The website contains so-called cookies to ensure the smooth operation of the website. The operator does not collect any personal data about website visitors.
Information accessibility
The online store poytingshop.si undertakes to always provide the customer with the following information:
- company identity (company name and registered office, registration and tax number),
- contact information that enables the user to communicate quickly and efficiently (e-mail),
- essential characteristics of the goods or services (including after-sales services and guarantees),
- the final price of the goods or service, including taxes, or the method of calculating the price if, due to the nature of the goods or service, it cannot be calculated in advance,
- product availability (every product or service offered on the website should be available within a reasonable time),
- payment terms, terms of delivery of the product or performance of the service (method, place and time of delivery),
- validity period of the offer,
- conditions, deadlines and procedures in the event of withdrawal from the contract; in addition, information on whether and how much the costs of returning the goods are,
- an explanation of the complaint procedure, including an email address,
- familiarization with responsibility for factual errors,
- the possibility and conditions of after-sales services and voluntary guarantees, when necessary,
- information about the compatibility of digital content with hardware and software that the company is aware of or should be aware of,
- During the preparation of the website, errors may occur that are beyond our control and we are not responsible for them. In the event of a significant deviation in prices or technical data, we will inform you of this when you place your order.
Complaints and disputes
Poytingshop.si respects applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaints handling system.
poytingshop.si also makes every effort to resolve any disputes amicably, but if this is not possible, the court in Ljubljana will have jurisdiction to resolve these disputes.
Customers also have the option to resolve disputes regarding their online order without going to court. The dispute resolution platform is available at http://ec.europa.eu/consumers/odr/.
More information about the Dispute Resolution Platform is available at http://europa.eu/rapid/press-release_MEMO-13-193_en.htm
Environmental responsibility
The company Masterline d.o.o., in accordance with the principle of extended producer responsibility, implements its obligations arising from European Directives 2002/96/EC and 2006/66/EC, the ‘Regulation on Waste Electrical and Electronic Equipment’ (Official Gazette of the Republic of Slovenia, No. 55/2015) and the ‘Regulation on the Management of Batteries and Accumulators and Waste Batteries and Accumulators’ (Official Gazette of the Republic of Slovenia, No. 3/2010, 64/2012, 93/2012) within the framework of joint plans for the management of waste electrical and electronic equipment and waste batteries and accumulators of the company TRIGANA d.o.o..